How do I handle order activity outside of your inbox (other emails or physical receipts)?

Handling External Emails

If an order email doesn’t appear in one of your connected inboxes (for example, if it was sent to a colleague or a non-integrated account), you can simply forward or auto-forward that email to any of your connected inboxes. LineNow will automatically import the order details into your system.

Common scenarios include:

• You don’t have admin permissions to integrate your main ordering email
• A supplier sent the order reply to a different team member’s email.

*Important: Make sure the supplier is set up with the correct email address in LineNow → Suppliers Tab before forwarding the email.

If you can’t connect your main ordering inbox and you don’t have another email to use in its place, you can use the LineNow-provided inbox: Home Tab → Connections → business______@linenow.co  (Only Present when no connected email)

Physical Receipts & Invoices

To input physical receipts or invoices, just send a photo or written message to:
reply______@linenow.co.

This email also acts like a chatbot, just type or forward the order info, and LineNow will create the order for you. 

Include at least the following in your message:

• Supplier’s name
• Names of all ordered items

This is great for quick orders done on the phone or in person, or other examples that were outside of email.