Overview
If your business needs a workflow or integration that the current options do not cover, contact LineNow with a concrete example. The clearer the operating requirement, the easier it is to assess the right next step.
Check the existing options first
Review the six business-unit types and your supplier's ordering method. Different parts of the business can use different units in the same buyer account. Stockroom covers internal supplies, Manufacturer covers LineNow-managed assemblies, and Procure to Produce keeps inventory operations in the ERP.
Explain the requested workflow
- Who starts the work and who should approve or complete it?
- Which supplier, buyer, business unit, or location is involved?
- Which external system owns the relevant records?
- What should the user see or do at each step?
- What happens today, and which step is missing or creates repeated work?
Provide a useful example
Use a representative order, item, document, or screenshot and explain the expected result. Remove information that is unrelated to the request, and do not include credentials or private payment information.
Send the request
Use Submit a request in the help center or the Contact option in LineNow. Include the example, the existing workaround, and how often the issue occurs.
Until the workflow is available
Use the supported ordering, forwarding, invoice-capture, or manual review options that fit the actual task. A request for customization is not confirmation that a new capability or delivery date has been agreed.