Handling External Emails
If an order email doesn’t appear in one of your connected inboxes (for example, if it was sent to a colleague or a non-integrated account), you can simply forward or auto-forward that email to any of your connected inboxes. LineNow will automatically import the order details into your system.
Common scenarios include:
- You don’t have admin permissions to integrate your main ordering email
- A supplier sent the order reply to a different team member’s email.
*Important: Make sure the supplier is set up with the correct email address in LineNow → Suppliers Tab before forwarding the email.
If you can’t connect your main ordering inbox and you don’t have another email to use in its place, you can use the LineNow-provided inbox: Home Tab → Connections → business______@linenow.co (Only Present when no connected email)
Physical Receipts & Invoices
To input physical receipts or invoices, just send a photo or written message to:
reply______@linenow.co.
This email also acts like a chatbot, just type or forward the order info, and LineNow will create the order for you.
Include at least the following in your message:
- Supplier’s name
- Names of all ordered items
This is great for quick orders done on the phone or in person, or other examples that were outside of email.