Overview
The communication tab is where you can see all of your emails (sent and received) as well as your order history, and all the LineNow actions taken all in one thread. This helps you check what happened when, and gives you full context when you are replying to various communications.
This also means, you can have multiple people from your team helping with order communication without the headache of sharing inboxes, spreadsheets, etc.
The content of emails from your suppliers will automatically update parameters within orders and items to reduce manual labor and clear headspace for more important tasks. Everything the system is doing is traceable in the communication tab. The following are all of the parameters that our system might update from a supplier’s email:
Order information:
- Order status
- Items in the order
- Item quantity
- ETA
- Price for items
- Confirmation ID
- Shipping Info
- Invoice ID
- Tax status
Item Information:
- Pricing
- Availability
- Pack size
- SKU
If, for any reason, you would like to manually edit something, reverse something the system did, or correct a supplier’s mistake, you can do so in the Orders Tab. See the help section Correcting/Reconciling Confirmed Orders for more information.
You will find more information about managing the workflow around changes to orders in the Orders Tab section.