Overview
Communication brings supplier conversations and ordering context together. You can reply to an existing thread or start a new one and keep the team working from the same conversation.
Find a conversation
- Select the business unit and open Communication.
- Choose the supplier relationship from the conversation list.
- Open the relevant thread and review its messages and documents.
- Check unread indicators and recent activity before replying.
Reply or start a thread
Use the composer in the selected conversation. Check the supplier and communication channel before sending a message or attachment. Start a new thread when it concerns a separate order or topic rather than adding unrelated purchasing instructions to an old thread.
Order updates from messages
Relevant supplier emails or WhatsApp replies can update purchasing information and surface it for review. Open the affected PO and compare any proposed item, quantity, price, or date change with the supplier's message. A message in Communication is not proof that every proposed change has been reviewed or physically received.
Connected inboxes
Connect the email account that receives the relevant confirmations. Maintain the supplier's contact addresses so LineNow can identify the conversation. For WhatsApp, use the authorized connection and supplier number.
Why a supplier is missing
Check the business unit and relationship access. Reporting-only relationships are excluded from the monitored buyer conversation view. A workflow that records orders without contacting the supplier will not behave like a supplier whose replies LineNow monitors.
Keep a useful order record
Use internal order notes for team-only context and the supplier conversation for information the supplier needs. Review the destination before sending; a message sent to the supplier is different from an internal note.