Overview
Connect the inbox that receives supplier confirmations and order updates. LineNow can use relevant messages to capture or update purchasing information and surface changes for review.
Connect the inbox
- Open Home and the communication or email-connections section.
- Choose Gmail or Microsoft 365.
- Sign in to the inbox that should be connected and review the provider authorization request.
- Return to Home and check the connected indicator.
- Review each supplier's order-recipient or confirmation-sender addresses.
The email authorization is associated with the signed-in teammate's connection. Check which inbox is authorized instead of assuming every teammate's mailbox is connected.
Use website-order capture
For suppliers whose websites send confirmations to this inbox, choose I order on the supplier’s website. Enter the supplier's actual confirmation sender and relevant additional senders. Place the order on the website and review the captured LineNow record afterward.
Use another mail provider
The Other Providers guide provides the forwarding source and destination for supported routing setup. Have your mail administrator review the displayed provider instructions. For individual external orders, use the order-forwarding address shown in Purchase Orders.
Review captured changes
Open the conversation or PO and compare the source email and attachments with the proposed purchasing information. An email's arrival does not verify a physical receipt or settle an order's payment.
If emails are missing
Check the connected mailbox, supplier sender addresses, ordering workflow, relationship access, and whether monitoring is disabled. An email received in an unconnected personal inbox is not automatically visible; forward the original message with its attachments when appropriate.